Thanks for shopping at chargechocolate.com! If you are not entirely satisfied with your purchase, we are here to help.
Returns
We take customer satisfaction very seriously. Please check your shipment from Charge Chocolate carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to info@chargechocolate.com
You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Charge Chocolate. For products purchased at other retailers or websites, please contact the vendor.
Refunds & Exchanges
If there was, however, an error in the processing of your order, we will gladly make it right. Please submit this request by writing to info@chargechocolate.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@chargechocolate.com.